FAQ - Tips and Suggestion for your Teak Care

Clean natural teak with fresh water, a small amount of mild dish soap and a soft-bristle brush. Brush gently with the grain, rinse thoroughly and allow the top and underside to dry. Contact ARB Teak before using another cleaner.

Clean natural teak with fresh water, a small amount of mild dish soap and a soft-bristle brush. Brush gently with the grain, rinse thoroughly and allow the top and underside to dry. Contact ARB Teak before using another cleaner. Soap residue and retained moisture can allow surface mildew to develop. Clean the top, underside and joints, and allow the item to dry. Contact ARB Teak if marks persist. Stop using an item that is soft, damaged or unstable and request an assessment.

Clean natural teak with fresh water, a small amount of mild dish soap and a soft-bristle brush. Brush gently with the grain, rinse thoroughly and allow the top and underside to dry. Contact ARB Teak before using another cleaner.

Do not apply teak oil, varnish, paint, stain, wax, sealants or other finishing products to your natural teak. Follow ARB Teak’s care instructions and the applicable warranty terms. Clean natural teak with fresh water, a small amount of mild dish soap and a soft-bristle brush. Brush gently with the grain, rinse thoroughly and allow the top and underside to dry. Contact ARB Teak before using another cleaner.

Clean natural teak with fresh water, a small amount of mild dish soap and a soft-bristle brush. Brush gently with the grain, rinse thoroughly and allow the top and underside to dry. Contact ARB Teak before using another cleaner.

Outdoors, untreated teak gradually develops a silver-grey patina. Indoors, colour can also change with exposure and use. Natural teak can change colour with exposure and develop small surface checks. Colour change alone does not establish the condition of the furniture. If a crack grows, a joint loosens or the item becomes unstable, stop using it and contact ARB Teak for assessment.

Yes, we can cut your mat based on your exact measurements. We will select a mat that is slightly bigger than the area you want to cover, and we will custom cut to your measurements.

First, measure from the distance from wall to wall on all sides, inside the base. Second, subtract 1/4" from the width and depth for easy removal of the mat for cleaning purposes. Third, specify if rounded corners are required. You can always call our customer service team to assist you in measuring your shower.

Graphic example:  https://ca.arbteak.com/pages/custom-shower-mat Customer service team: 1-855-772-8325

Check the dimensions and shower-base shape before ordering. The mat must sit securely without rocking; contact ARB Teak if you are unsure about fit or the appropriate feet or gliders. The finished mat height is 1¼ inches (approximately 3.2 cm). Check the clearance around the shower door and drain. Contact us to confirm dimensions for a custom order.

Teak mats can be used outdoors for the selected model’s intended use. Place the mat on a surface that supports it securely without rocking. Clean natural teak with fresh water, a small amount of mild dish soap and a soft-bristle brush. Brush gently with the grain, rinse thoroughly and allow the top and underside to dry. Contact ARB Teak before using another cleaner.

Use the gliders supplied with your product according to its model-specific instructions. If instructions are missing or you are unsure about installation, contact ARB Teak before modifying the legs.

Retained moisture, product residue and natural teak oils can mark some porous surfaces. Clean the item and the surface underneath, then allow them to dry. Ask ARB Teak about gliders suited to the model and follow the care instructions for your flooring.

Clean natural teak with fresh water, a small amount of mild dish soap and a soft-bristle brush. Brush gently with the grain, rinse thoroughly and allow the top and underside to dry. Contact ARB Teak before using another cleaner.

Outdoors, untreated teak gradually develops a silver-grey patina. Indoors, colour can also change with exposure and use. Natural teak can change colour with exposure and develop small surface checks. Colour change alone does not establish the condition of the furniture. If a crack grows, a joint loosens or the item becomes unstable, stop using it and contact ARB Teak for assessment.

Do not apply teak oil, varnish, paint, stain, wax, sealants or other finishing products to your natural teak. Follow ARB Teak’s care instructions and the applicable warranty terms. Clean natural teak with fresh water, a small amount of mild dish soap and a soft-bristle brush. Brush gently with the grain, rinse thoroughly and allow the top and underside to dry. Contact ARB Teak before using another cleaner.

Teak is a natural wood, so colour and grain vary between pieces. We cannot guarantee a uniform shade or select a precise colour. Do not apply teak oil, varnish, paint, stain, wax, sealants or other finishing products to your natural teak. Follow ARB Teak’s care instructions and the applicable warranty terms.

Natural teak can change colour with exposure and develop small surface checks. Colour change alone does not establish the condition of the furniture. If a crack grows, a joint loosens or the item becomes unstable, stop using it and contact ARB Teak for assessment.

Protect outdoor teak furniture from strong wind, heavy snow loading, persistently wet ground and trapped moisture. If covering it, use a breathable cover with ventilation; do not wrap it tightly in plastic or an unventilated tarp. If storing it, choose a dry, unheated shed or garage when practical.

Check screws and joints according to the model’s instructions, without over-tightening. If a joint remains loose or the furniture is unstable, stop using it and contact ARB Teak.

Eligible teak products delivered on or after June 10, 2026 carry a five-year limited warranty from delivery for defects in materials and workmanship under normal residential use, subject to the full terms. Cushions, fabrics and non-teak accessories carry a one-year limited warranty against manufacturing defects. Earlier purchases are reviewed case by case. See the full terms, exclusions and claim procedure. Full limited-warranty terms.

If you purchased your item from ARB Teak’s website, please contact our customer service team at orders@arbteak.com with your ARB Teak order number. Include photos and a description of why you want to return your item. You can also call 1-855-772-8325. When your return is accepted, we will send you a return authorization (RGA number), shipping label, as well as instructions on how and where to send your package. Items sent back to ARB Teak without authorization will not be accepted.

All items must be returned in their original packaging. Items with teak oil, varnish, or any other finishing products applied cannot be returned.

Once we receive, inspect and approve the return, a notification will be sent. The return will then be refunded in the original payment method. Please note it may take some time for your bank or credit card company to process and post the refund.

If you purchased your item through a 3rd party vendor (i.e., big-box store, reseller, online marketplace, etc.), we cannot oversee the return of your item. Please contact them directly and follow their return policy.

If your order has an item that is temporarily unavailable to ship immediately, our customer service team will contact you to discuss delay details or alternative options.

Yes, our Montreal warehouse is open for order pick-ups. If you purchase online, make sure you select the option “pick-up” under the delivery method, so you won’t get a shipping fee added to your order. Please call ahead to book an appointment by calling our customer service team to arrange a pick-up window. This will ensure we stay open following our local health guidelines and recommendations. Our warehouse is open from Monday to Friday 9 h 30 - 16 h 30.

8114 Transcanadienne
Ville Saint-Laurent, QC H4S 1M5 (514) 379-1944

We use legally sourced teak from Perhutani-managed plantations in Indonesia. Our Indonesian supplier operates under the applicable Indonesian timber-legality requirements.