Shipping policy
At ARB Teak & Specialties, we are committed to providing high-quality teak furniture and an exceptional online shopping experience. Please review our shipping policy to understand our practices and procedures.
Order Processing Time
Once we receive your order, it will be processed within 2-5 business days. This time is necessary to verify order accuracy, conduct quality checks, and package your teak furniture for safe transit. You will receive an email notification once your order is processed and ready to ship.
Shipping Methods and Estimated Delivery Times
We partner with trusted couriers, including UPS, FedEx, and DHL, to deliver your teak furniture promptly. Estimated delivery times are as follows:
- Standard Shipping: 5-10 business days
Please note that these are estimated times and may vary due to factors such as carrier delays, weather, or other unforeseen circumstances.
Shipping Rates
Shipping costs are based on the size, weight, and destination of your order and are displayed at checkout.
International Shipping
We ship to select international locations. Shipping rates and delivery times vary based on destination and chosen shipping method. Please note that customs duties, taxes, or additional fees associated with international shipments are the customer's responsibility. For orders shipping outside Canada or the USA, please contact us at orders@arbteak.com.
Order Tracking
After your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your ARB Teak & Specialties account to access order details and track your shipment.
Shipping Address Accuracy
Please ensure that the shipping address provided is accurate and complete at the time of purchase. ARB Teak & Specialties is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.
Damaged or Lost Shipments
If your teak furniture arrives damaged or is lost in transit, please notify us immediately. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund as per our return policy.
Changes and Cancellations
If you need to change or cancel an order, please contact our customer support team as soon as possible. While we will make every effort to accommodate your request, we cannot guarantee changes or cancellations once an order has been processed.
If you have questions about our shipping policy, please contact us at orders@arbteak.com or 1-888-772-8325. We are here to ensure your satisfaction with your ARB Teak & Specialties shopping experience.
Last updated: 2024-11-05
