Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Items with teak oil, varnish, or any other finishing products applied will not be accepted. All return request requires your ARB Teak order number or ARB Teak receipt.
To start a return, contact us at orders@arbteak.com with your ARB Teak order number. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us for any return questions at orders@arbteak.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Wood is a product of nature; therefore, normal aging and exposure to sunlight, household solvents, and products can cause variations in the color of the teak and are not to be considered a defect. Normal expansion and contraction in the wood can cause hairline cracks, which will not weaken the product and are not to be regarded as defects.
Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.
Exchanges
Contact us at orders@arbteak.com with your ARB Teak order number to start an exchange. We will contact you with instructions on how and where to send your package.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you will be automatically refunded on your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund to your account.
Shipping charges are not refundable.
Restocking fees.
If you return or exchange an item, a restocking fee equal to twice the original shipping cost will be charged—even if the order originally qualified for free shipping. Custom projects and items labeled “Final Sale” are not eligible for refund or exchange.
